PC MALL OUTLET STORES

Your quality product is protected via the manufacturer's warranty. To request more information on a product warranty prior to purchase you can check via the manufacturer's website or contact us at: warranties@pcmall.com

PC Mall's uncompromising commitment to total customer satisfaction is reflected in our determination to respond quickly to service requests in the event that repairs are required, customers have the option of sending the product to our warehouse in Memphis, TN, or to our retail facility in Santa Monica, CA.

Backed by an extensive parts inventory and rigorous, comprehensive training, as well as repair authorizations from Apple, HP, IBM, and other leading manufacturers, our service technicians make expert maintenance an everyday reality.

Service is provided on a per-call basis for the cost of material, plus a reasonable, cost-effective hourly rate.

PC Mall has partnered with Service net to provide you with the fastest possible repair and replacement service by expert technicians. Service Net is a nationwide service network with thousands of service technicians accross the United States that provides the convenience of fast on-site service. Best of all, services are fully transferable, even upon relocation or change in product ownership.

Hardware Plans:

* Protect your new equipment against defects, breakdowns and failures for up to three full years with a hardware plan from Service Net
* Toll-free tech support available from 5am to 7pm (Pacific Time) at 888-624-6255
* Power surge protection covers brown outs, black outs, and surges
* Nationwide availability, available in all 50 states
* All brand coverage, including house brands
* Fully transferable if equipment ownership changes
* No Lemon Guarantee means replacement after fourth confirmed failure
* Fully insured by an "A" rated insurance carrier
* Extensive Service Network - You benefit from access to over 15,000 technicians nationwide, one of the largest networks available

Product Replacement Plans:

It always happens the same way - the manufacturer's warranty expired last week and your equipment broke today. With Service Net Product Replacement Plan you can simply replace the product. No hassles. No worries.

Perfect for Inexpensive or Disposable Equipment
Service Net Products Replacement Plans cover equipment that retails for less than $350, such as printers, zip drives, mice, scanners, and digital cameras.

No Repair Bills
Service Net Product Replacement Plans eliminate out-of-pocket repair costs. We guarantee to pay 100% of the purchase price minus sales tax for covered items retailing for less than $350. Each plan covers the product for one full yeah. Upon replacement, the plan is fulfilled.

No Deductible
There are no deductibles, hidden charges or prorating! With a Replacement Plan, Service Net replaces your product free of charge.

All Brands are Covered
Service Net covers and all brands of equipment - even house brands and clones.

We won't let you down! We're dedicated to tracking down solutions to your computer problems no matter where they lead. We'll stay on the case until we have you up and running and again.

Our telephone-based Technical Support Group is ready to serve you Monday through Friday from 7:00am to 5:00pm (Pacific). If your problem is urgent, you can reach PC Mall's Technical Support Center by phone, toll-free, at 800-555-6255 Press 2 then 3.

In order to serve you more effectively, please follow these steps before calling;
1. Read your product manual. Double-check the "troubleshooting" section (if any) for the problem or question you have
2. Have your Account Number ready. You can locate your Account Number on your packing slip
3. Have your computer or system turned on and ready to duplicate the problem when you call

If you prefer, you can email our Technical Support Center at pctech@pcmall.com. Please include your Account Number and describe your problem or concern as fully and accurately as possible.

Our open-box items have active manufacturer warranties; however, as some items have been previously owned, specific manufacturer warranty information is unavailable for open-box products. Please see our selection of extended warranties.

At PC Mall, we realize getting timely, responsive technical help for the products you purchase from us is very important to you. If our Technical Support Center cannot help with your problem or concern, please contact the manufacturer directly. We urge you to always retain the manufacturer contact information that comes with each product. If the product does not come with a manual or a specific technical support contact, the manufacturer's name and address will be printed on the packaging.

If you cannot locate this information, you may find the manufacturer listed below. This list is inherited only as a handy customer reference guide, not a complete list of all manufacturers whose product we sell.