VMware Support and Subscription Production - technical support - 1 year - for vSphere Enterprise Plus Edition
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Mfr Part#: VS5-ENT-PL-P-SSS-C
VMware Support and Subscription Production - Technical support - emergency phone consulting - 1 year - 24x7 - 30 min - for VMware vSphere Enterprise Plus Edition ( v. 5 ) - 1 processor
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VMware Support and Subscription Production - technical support - 1 year - for vSphere Enterprise Plus Edition
Software/Volume Licensing– Simple, convenient and cost-effective software purchasing solution for small, medium or large organizations that grants the legal right to run or access a software program. Volume licensing does not include any installation discs and it can only be used in conjunction with a Media Kit. Typically, one copy of Media Kit may be required and must be purchased along with the licenses. Also note that each software company has different licensing programs with different rules and minimum quantity requirements.
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Technical Specs
Overview
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Technical Specifications
General
Type
Technical support
Service Included
Emergency phone consulting
Full Contract Period
1 year
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Software
Software Title
VMware vSphere Enterprise Plus Edition
Version
5
License Qty
1 processor
Details
Service & Support Details
Emergency phone consulting - 1 year / 6 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year / 6 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 6 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 6 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 6 contacts ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ New releases update - 1 year ¦ Remote monitoring - 1 year ¦ Technical support - 1 year - on-site - severity critical
Main Features
VMware Production Support is designed with your production environments in mind. The global support centers are staffed around the clock to provide you access to the industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
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